This Privacy Notice for KeyQueue LLC (doing business as ClimbLog) ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Download and use our mobile application (ClimbLog)
- Use ClimbLog — a personal flight logging and tracking app
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
Summary of Key Points
- What personal information do we process? We may process personal information depending on how you interact with us and the Services.
- Do we process sensitive personal information? No. We do not process sensitive personal information.
- Do we collect information from third parties? We may collect limited information from public databases, marketing partners, and social media platforms.
- How do we process your information? To provide, improve, and administer our Services, communicate with you, and comply with law.
- How do we keep your information safe? We have appropriate organizational and technical processes in place, though no transmission over the Internet is 100% secure.
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products, or otherwise contact us. This may include:
- Names
- Email addresses
- Usernames
- Passwords
- Flight information
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by RevenueCat, Apple, Google, and Stripe. Please review their respective privacy notices for details.
Social Media Login Data
We may provide you with the option to register using your existing social media account details (such as Facebook or X). If you choose to do so, we will collect certain profile information from the social media provider, as described in Section 6 below.
Application Data
If you use our application(s), we may collect the following if you choose to provide access or permission:
- Mobile Device Access. We may request access to certain features from your mobile device, including your calendar and other features. You may change our permissions in your device's settings at any time.
- Mobile Device Data. We automatically collect device information (such as device ID, model, manufacturer), operating system, version information, browser type, hardware model, internet service provider, and IP address.
- Push Notifications. We may request to send you push notifications regarding your account or certain features. You may opt out at any time in your device's settings.
Information automatically collected
In Short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our Services.
- Log and Usage Data: IP address, device information, browser type, activity timestamps, pages viewed, features used, and crash reports.
- Device Data: IP address, device and application identification numbers, location, browser type, hardware model, ISP, operating system, and system configuration.
- Location Data: We may collect precise or imprecise location data based on your device settings. You may opt out by disabling Location in your device's settings, though some features may not function without it.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
This information may include mailing addresses, email addresses, phone numbers, IP addresses, social media profiles, and custom profiles for the purposes of targeted advertising and event promotion.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- Account creation and authentication. To allow you to create and log in to your account.
- Feedback. To request feedback and contact you about your use of our Services.
- Usage trends. To understand how our Services are used so we can improve them.
- Vital interests. To save or protect an individual's vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK
- Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
- Legitimate Interests. We may process your information when reasonably necessary to achieve our legitimate business interests, such as analyzing how our Services are used.
- Legal Obligations. We may process your information where necessary for compliance with our legal obligations.
- Vital Interests. We may process your information where necessary to protect vital interests of any person.
If you are located in Canada
We may process your information if you have given us express or implied consent, or in exceptional circumstances as permitted by applicable law (such as fraud detection, business transactions, or compliance with legal requirements).
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations and with specific third parties.
- Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These help us maintain security, prevent crashes, fix bugs, and save your preferences. We also permit third parties to use online tracking technologies on our Services for analytics and advertising purposes.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout. You may also opt out via optout.networkadvertising.org.
6. How Do We Handle Your Social Logins?
In Short: If you register or log in using a social media account, we may have access to certain information about you.
Where you choose to register using a third-party social media account, we will receive certain profile information from your social media provider, which may include your name, email address, friends list, and profile picture. We will use this information only for the purposes described in this Privacy Notice.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, or as required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or securely store it isolated from further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. Do We Collect Information from Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to the minor's use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.
10. What Are Your Privacy Rights?
In Short: Depending on your location, you may have certain rights regarding your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have rights under applicable data protection laws, including the right to:
- Request access and obtain a copy of your personal information
- Request rectification or erasure
- Restrict the processing of your personal information
- Data portability (if applicable)
- Not be subject to solely automated decision-making
- Object to the processing of your personal information
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in Section 14. This will not affect the lawfulness of processing before withdrawal.
Account Information
You may review or change the information in your account, or terminate your account, at any time by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, enforce our legal terms, or comply with applicable legal requirements.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not currently respond to them. California law requires us to let you know how we respond to DNT signals — we do not respond to them at this time.
12. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of certain US states, you may have additional rights regarding your personal information.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to, correct inaccuracies in, get a copy of, or delete your personal information.
Categories of Personal Information We Collect
In the past twelve (12) months, we have collected the following categories of personal information:
- Identifiers (name, email, IP address, account name) — Yes
- Personal information per the California Customer Records statute — Yes
- Commercial information (transaction history, payment information) — Yes
- Biometric information — Yes
- Protected classification characteristics — No
- Internet/network activity — No
- Geolocation data — No
- Professional or employment-related information — No
- Education information — No
- Inferences from collected personal information — No
- Sensitive personal information — No
Your Rights
- Right to know whether we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies
- Right to request deletion
- Right to obtain a copy of personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, sale of personal data, or profiling
How to Exercise Your Rights
To exercise these rights, contact us using the details in Section 14 below. We will consider and act upon any request in accordance with applicable data protection laws.
California "Shine The Light" Law
California residents may request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. Please contact us using the details in Section 14.
13. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by post at:
KeyQueue LLC
United States
15. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or request deletion. To do so, please log into the ClimbLog app and use the account settings, or contact us using the details in Section 14.